COVID-19 PRACTICE UPDATE (16/03/2020)
For the health and safety of our patient population, the practice will be adopting the below from Monday 16th March 2020:
The practice will be adopting an 'urgent' appointment system only and there will be no advance (pre-bookable) appointments available until further notice
Our Reception staff will be unable to arrange any advance (pre-bookable) appointments at this time
If you require a GP appointment, you will need to phone the practice on 01382 668189
Our receptionists will ask you questions regarding your symptoms. They will take details of your symptoms, a contact telephone number that you must be able to answer any call on and advise you that a GP will call you back later to discuss your request.
The receptionists are unfortunately unable to provide patients with an expected GP call back time
If the GP feels you require an appointment, the GP will issue you with an appointment to attend the practice
DO NOT ATTEND THE PRACTICE TO ARRANGE AN APPOINTMENT AS YOU WILL BE SENT HOME
Please continue to monitor our practice website for updates / changes
We are grateful to our patient population for noting the above and their patience when contacting the practice by telephone as our lines are expected to be busy each day.
WE ARE UNABLE AT PRESENT TO BOOK ROUTINE APPOINTMENTS. PLEASE DO NOT ATTEND THE SURGERY WITHOUT PHONING FIRST. IF YOU HAVE ANY MEDICAL QUERIES WE CAN TRY TO ADDRESS THEM ON THE PHONE.
PATIENT INFORMATION (UPDATE 13/03/2020)
THE PRACTICE, UNDERSTANDABLY, IS CURRENTLY EXPERIENCING A HIGH DEMAND REGARDING QUESTIONS FROM PATIENTS WHO ARE CONCERNED REGARDING COVID-19 OR HAVE DEVELOPED POSSIBLE SYMPTOMS.
WE KINDLY ASK THAT OUR PATIENTS FOLLOW THE GUIDANCE BELOW WHICH HAS BEEN ISSUED BY HEALTH PROTECTION SCOTLAND
A NEW CONTINUOUS COUGH AND / OR
A HIGH TEMPERATURE (FEVER)
ACTIONS TO BE TAKEN BY PATIENTS:
Â· IF YOU HAVE SYMPTOMS, HOWEVER MILD, YOU SHOULD SELF-ISOLATE FOR 7 DAYS AND NOT LEAVE YOUR HOUSE.
Â· IF YOU HAVE SYMPTOMS AND ARE NOT SERIOUSLY ILL, THERE IS NO NEED TO CONTACT THE PRACTICE FOR ADVICE. THE ADVICE BEING PROVIDED IS TO SELF ISOLATE FOR 7 DAYS, KEEP YOURSELF HYDRATED WITH WATER AND USE OVER THE COUNTER MEDICATIONS TO HELP WITH YOUR SYMPTOMS
IF, FOLLOWING SELF-ISOLATION, YOUR SYMPTOMS BECOME MUCH WORSE (E.G. SHORTNESS OF BREATH), YOU SHOULD CONTACT THE PRACTICE FOR FURTHER ADVICE OR NHS 24 ON 111. YOU SHOULD DIAL 999 IN AN EMERGENCY SITUATION.
· DO NOT APPROACH THE PRACTICE AT ANY POINT IF YOU HAVE SYMPTOMS UNLESS INSTRUCTED TO DO SO BY A GP.
· REGULAR HANDWASHING FOR A MINIMUM OF 20 SECONDS IS ADVISED
NOTES FOR PATIENTS
· THE PRACTICE WILL NOT ISSUE SICKNOTES FOR ANY ABSENCE DUE TO ILLNESS IF YOU HAVE TO SELF-ISOLATE FOR 7 DAYS. YOU SHOULD PROVIDE A SELF-CERTIFICATE TO YOUR EMPLOYER
· PATIENTS SELF-ISOLATING WILL NOT ROUTINELY BE TESTED FOR COVID-19. THIS DECISION WILL BE MADE BY PUBLIC HEALTH SCOTLAND. THE PRACTICE DOES NOT PROVIDE ROUTINE TESTING.
UPDATED INFORMATION CAN BE FOUND AT WWW.NHSINFORM.SCOT